FAQ

Where do you ship to?

• We currently offer shipping exclusively within the United States. Unfortunately, we do not offer international shipping at this time.

How much does shipping cost?

• We offer FREE shipping on orders over $75. For orders under $75, shipping costs are calculated at checkout based on your location and the size of your order.

How long will it take to receive my order?

• All of our items are printed to order, which typically takes about 7-14 days for production. After production, your item will be shipped, and shipping within the United States usually takes 2-5 business days, depending on your location.

Why does it take 7-14 days for my order to be shipped?

• All of our items are printed to order to ensure that each piece is freshly made just for you. The 7-14 day timeframe allows us to carefully produce your order before shipping it out.

Can I track my order?

• Yes! Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's progress until it reaches your doorstep.

What should I do if my order hasn’t arrived?

• If your order hasn’t arrived within the estimated time frame, please first check your tracking information. If there are no updates or if the package appears to be lost, contact us at support@storythreads.co, and we will assist you in locating your order.

Can I change my shipping address after placing an order?

• If you need to change your shipping address after placing an order, please contact us immediately at support@storythreads.co. We will do our best to update your address before your order is shipped. Once an order has been shipped, we cannot make changes to the delivery address.

What happens if my package is damaged during shipping?

• If your package arrives damaged, please contact us at support@storythreads.co with photos of the damage. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.

Do you offer expedited shipping?

• At this time, we do not offer expedited shipping, as all items are printed to order. However, we strive to ensure that your order is produced and shipped as quickly as possible.

Can I return or exchange an item?

• Our book lover apparel is typically non-returnable since each item is printed to order. However, if you receive an incorrect, damaged, or defective item, you can return it for a full refund. Please contact us within 30 days of purchase at support@storythreads.co to discuss your return.

What should I do if I received a damaged or incorrect item?

• If you receive an item that is damaged, incorrect, or defective, please contact us at support@storythreads.co within 30 days of purchase. Include your order number and photos of the item. We will guide you through the return process and issue a full refund once the return is approved.

How long do I have to request a return?

• You must request a return within 30 days of your purchase date to be eligible for a refund. Unfortunately, we cannot issue refunds for requests made after this period.

What are the conditions for a refund?

• To qualify for a refund, your item must meet the following conditions: it must be damaged, incorrect, or defective; you must request the return within 30 days of purchase; and the item must be unused and in its original condition.

How do I request a refund or return?

• To request a refund or return, please contact us at support@storythreads.co within 30 days of purchase. Make sure your item is unused, in its original condition, and meets our eligibility criteria. We will assist you with the next steps to process your return.

What if I miss the 30-day return window?

• Unfortunately, we cannot process refunds for returns requested more than 30 days after the purchase date. Please make sure to contact us within the 30-day window to be eligible for a refund.

Can I get a refund if I change my mind or if the item doesn't fit?

• We do not offer refunds for items that do not fit or if you change your mind, as each item is printed to order. Please ensure you check the size chart carefully before making your purchase.

Apparel:

• All shirts are unisex and fit true to size. To find the most accurate size for you, please consult the size chart available on each product page.

Keep Your Colors Vibrant: Easy Wash Care Tips

1. Wash and dry inside out: This simple step protects the design and keeps colors looking fresh.
2. Go gentle: Use cold water and mild detergent to avoid fading.
3. Skip the spin cycle (optional): Excessive spinning can damage the fabric. Hang dry or tumble dry on low heat for best results.
4. Tumble dry smart: If using a dryer, avoid heavy items like towels or blankets that can tangle or rough up your t-shirt.
5. Iron with caution: Use a low heat setting and iron inside out to avoid damaging the design.

How do I contact customer service?

• You can reach our customer service team by emailing support@storythreads.co. We aim to respond to all inquiries within 24-48 hours.

Do you offer gift cards?

• Yes, we offer digital gift cards that can be purchased directly from our website. Gift cards can be used toward any item in our store and do not expire.

Do you offer any discounts or promotions?

• We occasionally offer discounts and promotions to our customers. To stay updated on our latest offers, consider signing up for our newsletter or following us on social media.

How can I stay informed about new products and updates?

• You can stay informed about our latest products, promotions, and updates by signing up for our newsletter or following us on social media.

What payment methods do you accept?

• We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as payments via PayPal. Our checkout process is secure, ensuring your payment information is protected.